Skip to main content

Monitor Calls

The Calls page provides a comprehensive view of all your calls, allowing you to monitor performance, analyze results, and track costs.

Accessing the Calls Page​

Navigate to Calls in the main menu to view all calls across your workspace.

Viewing Calls​

The calls table displays:

  • Time: When the call started
  • Duration: Call length (MM:SS format)
  • Channel Type: Type of call (phone call)
  • Cost: Call cost in USD
  • Session ID: Unique identifier for the call
  • End Reason: Why the call ended
  • Status: Current call status (ended, in_progress, failed, error)
  • User Sentiment: Sentiment analysis (if available)
  • From/To: Phone numbers involved
  • Direction: Inbound or outbound
  • Created By: User who initiated the call

Filtering Calls​

Date Range Filter​

  1. Click the Calendar icon
  2. Select a start date and end date
  3. Click Apply to filter calls within that range
  4. Click Clear to remove the date filter

Advanced Filters​

  1. Click the Filter icon
  2. Select filters:
    • Call Status: ended, in_progress, failed, error
    • Direction: inbound, outbound
    • User Sentiment: positive, neutral, negative
    • Call Type: Various call types
  3. Click Apply to apply filters
  4. Click Clear to remove all filters

The filter button shows a badge with the number of active filters.

Pagination​

  • Use Previous and Next buttons to navigate through pages
  • Each page shows up to 50 calls by default
  • The pagination key is automatically managed

Exporting Calls​

  1. Click the Download icon
  2. A CSV file will be downloaded with all visible calls
  3. The file includes all columns from the table

Refreshing Data​

Click the Refresh icon to reload the calls list with the latest data.

Viewing Call Details​

Click on a call row to view detailed information about that specific call, including:

  • Full call transcript
  • Segments and timestamps
  • Cost breakdown
  • Metadata and configuration

Understanding Call Status​

  • ended: Call completed successfully
  • in_progress: Call is currently active
  • failed: Call failed to connect or complete
  • error: An error occurred during the call

Understanding Costs​

Call costs are displayed in USD and include:

  • Voice provider costs
  • AI processing costs
  • Any additional fees

Costs are calculated per minute and shown with three decimal places for precision.

Best Practices​

  1. Regular monitoring: Check calls regularly to identify issues early
  2. Filter by date: Use date ranges to analyze specific time periods
  3. Export for analysis: Export calls to CSV for deeper analysis in spreadsheet tools
  4. Monitor costs: Track costs over time to optimize spending
  5. Review failed calls: Investigate failed calls to improve success rates