Skip to main content

Compliance Overview

Compliance is critical for telemarketing and AI-powered calls. Agoralia helps you stay compliant with country-specific regulations, including Do Not Call (DNC) registries, quiet hours, consent requirements, and AI disclosure rules.

What is Compliance?​

Compliance ensures that your calling activities follow legal requirements in each country where you operate. This includes:

  • Do Not Call (DNC) registries: Checking if contacts have opted out of telemarketing
  • Quiet hours: Restrictions on when calls can be made
  • Consent requirements: Obtaining proper consent before calling
  • AI disclosure: Informing contacts that they're speaking with an AI
  • Recording consent: Getting permission to record calls
  • Regime types: Understanding opt-in vs. opt-out requirements

Compliance Features​

Do Not Call (DNC) Registries​

Many countries maintain DNC registries where people can opt out of telemarketing calls. Agoralia:

  • Checks local DNC lists automatically
  • Provides links to country-specific DNC registries
  • Blocks calls to numbers on DNC lists
  • Shows warnings when DNC checks are required

Quiet Hours​

Quiet hours restrict when calls can be made to respect people's privacy. Agoralia:

  • Enforces quiet hours based on country rules
  • Allows you to configure custom quiet hours
  • Blocks calls during restricted times
  • Shows warnings when quiet hours would be violated

Consent requirements vary by country and contact type (B2B vs. B2C). Agoralia:

  • Tracks consent status for each lead
  • Requires consent for opt-in regimes
  • Blocks calls when consent is denied
  • Shows warnings when consent is missing

AI Disclosure​

Some countries require disclosure when using AI for calls. Agoralia:

  • Automatically includes AI disclosure in calls when required
  • Configures disclosure based on country rules
  • Shows warnings when disclosure is required

Recording calls requires consent in many jurisdictions. Agoralia:

  • Tracks recording consent requirements
  • Configures consent based on country rules
  • Shows warnings when recording consent is needed

Regime Types​

Countries use different regulatory regimes:

Opt-In​

  • Requirement: Explicit consent required before calling
  • Action: Only call contacts who have granted consent
  • Example countries: Some EU countries for B2C calls

Opt-Out​

  • Requirement: Calls allowed unless contact opts out
  • Action: Can call unless consent is denied
  • Example countries: United States, many B2B contexts

Prohibited​

  • Requirement: Telemarketing not allowed
  • Action: Cannot make calls
  • Example countries: Some countries ban telemarketing entirely

Allowed​

  • Requirement: No specific restrictions
  • Action: Calls allowed with basic compliance
  • Example countries: Some countries have minimal restrictions

B2B vs. B2C​

Compliance requirements differ for Business-to-Business (B2B) and Business-to-Consumer (B2C) calls:

  • B2B: Generally less restrictive, often opt-out regime
  • B2C: More restrictive, often opt-in regime, stricter quiet hours

Always set the correct nature (B2B, B2C, unknown, or personal) for each lead to ensure proper compliance checks.

Compliance Checks​

Agoralia performs compliance checks before each call:

  1. DNC Check: Verifies the number isn't on a DNC list
  2. Quiet Hours: Ensures the call time is allowed
  3. Consent: Verifies consent is granted (for opt-in regimes)
  4. Regime Check: Confirms the call is allowed under the country's regime

If any check fails, the call is blocked and a warning is shown.

Viewing Compliance Rules​

  1. Navigate to Settings → Compliance
  2. View compliance rules by country
  3. See DNC registry information
  4. Configure quiet hours
  5. Review AI disclosure requirements

Compliance Warnings​

When creating campaigns or managing leads, you may see compliance warnings:

  • DNC Check Required: Number must be checked against DNC registry
  • Consent Required: Explicit consent needed before calling
  • Quiet Hours: Call would violate quiet hours restrictions
  • Regime Prohibited: Telemarketing not allowed in this country

Address these warnings before making calls to ensure compliance.

Best Practices​

  1. Set lead nature correctly: Always set B2B/B2C nature for proper compliance
  2. Obtain consent: Get explicit consent before calling in opt-in regimes
  3. Respect quiet hours: Configure and respect quiet hours for each country
  4. Check DNC registries: Verify numbers aren't on DNC lists before calling
  5. Review compliance rules: Regularly review compliance rules for countries you call
  6. Keep records: Maintain records of consent and compliance checks
  7. Stay updated: Compliance rules change; stay informed about updates

Country-Specific Rules​

Compliance rules vary by country. Key considerations:

  • United States: TCPA compliance, National DNC Registry, state-specific rules
  • European Union: GDPR compliance, opt-in for B2C, country-specific DNC registries
  • United Kingdom: TPS (Telephone Preference Service), GDPR compliance
  • Australia: Do Not Call Register, ACMA regulations
  • Canada: National Do Not Call List, CASL compliance

Always review country-specific rules before calling.

Troubleshooting​

Compliance Check Failing​

  • Verify lead's country is set correctly
  • Check that consent status is set appropriately
  • Ensure quiet hours are configured correctly
  • Review country-specific compliance rules

DNC Check Not Working​

  • Verify DNC registry is available for the country
  • Check that the number format is correct
  • Ensure DNC check is enabled for the country
  • Verify consent status is set correctly
  • Check that consent basis is documented
  • Ensure opt-in regimes have explicit consent