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Campaign Results

Campaign results provide detailed information about each call made during a campaign, including extracted data, call outcomes, and performance metrics.

Accessing Campaign Results​

  1. Navigate to Campaigns in the main menu
  2. Click on a campaign to view its details
  3. Scroll to the Results section (visible after calls have been made)

Understanding Results​

Campaign results show data extracted from calls based on your campaign's extraction schema. The columns displayed depend on your campaign type:

Outbound Campaigns​

  • Contact Name: Name of the person called
  • Contact Company: Company name
  • Phone Number: Phone number called
  • Call Date: When the call was made
  • Call Status: Success or failure
  • Call Duration: Length of the call in seconds
  • Call Outcome: Result of the call (e.g., "interested", "not interested", "callback requested")
  • Interest Level: Level of interest (e.g., "high", "medium", "low")
  • Follow-up Needed: Whether a follow-up is required
  • Next Action: Recommended next step
  • Extracted Budget: Budget information if mentioned
  • AI Summary: AI-generated summary of the call

Quote Campaigns​

  • Contact Name: Name of the person called
  • Contact Company: Company name
  • Phone Number: Phone number called
  • Call Date: When the call was made
  • Call Status: Success or failure
  • Call Duration: Length of the call in seconds
  • Extracted Cost: Cost mentioned or estimated
  • Availability Status: Availability information
  • Requested Dates: Dates requested by the contact
  • Supplier Notes: Additional notes from the supplier
  • AI Summary: AI-generated summary of the call

Inbound Campaigns​

  • Caller Name: Name of the caller
  • Phone Number: Phone number of the caller
  • Call Date: When the call was received
  • Call Status: Success or failure
  • Call Duration: Length of the call in seconds
  • Call Purpose: Reason for the call
  • Issue Resolved: Whether the issue was resolved
  • Lead Score: Calculated lead score
  • Follow-up Action: Recommended follow-up action
  • AI Summary: AI-generated summary of the call

Viewing Results​

Results are displayed in a table with:

  • Sortable columns: Click column headers to sort
  • Searchable data: Use browser search (Ctrl+F / Cmd+F) to find specific entries
  • Exportable: Click the download icon to export results as CSV

Exporting Results​

  1. Click the Download icon in the results table
  2. A CSV file will be downloaded with all results
  3. The filename includes the campaign ID (e.g., campaign_123_results.csv)

Understanding Metrics​

The campaign detail page shows summary metrics:

  • Total Calls: Total number of calls made
  • Successful Calls: Number of successful calls
  • Failed Calls: Number of failed calls
  • Average Duration: Average call duration
  • Total Cost: Total cost of the campaign

Filtering Results​

While viewing campaign results, you can:

  • Sort by column: Click any column header to sort
  • Search: Use browser search to find specific entries
  • Export filtered data: Export only the visible results

Interpreting Results​

Call Status​

  • Successful: Call completed and data was extracted
  • Failed: Call did not complete or data extraction failed

Call Outcomes (Outbound)​

  • Interested: Contact showed interest
  • Not Interested: Contact declined
  • Callback Requested: Contact requested a callback
  • No Answer: No one answered the call
  • Voicemail: Call went to voicemail

Interest Levels (Outbound)​

  • High: Strong interest expressed
  • Medium: Moderate interest
  • Low: Minimal interest
  • None: No interest

Lead Scores (Inbound)​

Lead scores range from 0-100 and are calculated based on:

  • Call duration
  • Issue resolution
  • Engagement level
  • Other factors

Best Practices​

  1. Review regularly: Check results regularly during active campaigns
  2. Export for analysis: Export results to analyze trends and patterns
  3. Follow up promptly: Act on "Follow-up Needed" flags quickly
  4. Monitor success rates: Track successful vs. failed calls to optimize campaigns
  5. Use AI summaries: Review AI summaries to understand call context quickly

Troubleshooting​

No Results Showing​

  • Verify that calls have been made for this campaign
  • Check that the campaign status is "active" or "completed"
  • Ensure the extraction schema is correctly configured

Missing Data in Results​

  • Some fields may be empty if data wasn't extracted from the call
  • Check that your extraction schema matches what you're trying to extract
  • Review call transcripts to see what was actually discussed

Export Not Working​

  • Ensure you have results visible in the table
  • Check browser download settings
  • Try refreshing the page and exporting again